Who We Are
Hello Website is a web design and digital marketing business operated by Sean, based at 435 Cowbridge Road West, Cardiff, CF5 5TF, Wales. We build websites and provide digital marketing services for tradespeople and local businesses across South Wales and the South West of England.
If you have any questions about this privacy policy, you can reach us at [email protected] or by WhatsApp on 07713 571037.
Information We Collect
We collect personal information when you:
- Contact us via the website contact form, email, WhatsApp, or phone — we'll typically hold your name, email address, phone number, and details about your enquiry.
- Subscribe to our email list via MailerLite — we collect your email address and optionally your name.
- Browse our website — we use Beam Analytics (a privacy-friendly, cookie-free analytics tool) to understand how visitors use the site. This collects anonymised page views and referrer data only.
- Become a client — we collect whatever information is needed to deliver your project, which may include business name, address, login credentials for hosting or domain accounts, and content for your website.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver web design and digital marketing services you've requested
- Send occasional email updates about our services (only if you've subscribed)
- Improve our website and understand what content is useful
- Comply with legal obligations
We will never sell your personal information to third parties.
Third-Party Services
We use the following third-party services that may process your data:
- MailerLite — for email newsletter subscriptions. MailerLite processes your email address and name in accordance with their own privacy policy.
- FormSubmit — for processing contact form submissions. FormSubmit forwards your message to our email without storing it long-term.
- Beam Analytics — for anonymised, cookie-free website analytics. No personal data is collected.
- Cloudflare — for website hosting and security. Cloudflare may process your IP address and browser data for performance and security purposes.
- GitHub — for source code hosting. No visitor data is shared with GitHub.
Cookies
Our website does not use tracking cookies. We use Beam Analytics which is completely cookie-free. The only cookies that may be set are technical cookies required for the website to function properly (for example, by Cloudflare for security purposes).
If we embed third-party content (such as a Google Map), those services may set their own cookies. We have no control over third-party cookies.
Data Retention
- Contact enquiries: kept for up to 12 months unless you become a client.
- Client project data: retained for the duration of our working relationship and up to 2 years after the last project.
- Email subscribers: retained until you unsubscribe.
- Analytics data: anonymised and retained indefinitely for trend analysis.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Delete your personal data (the "right to be forgotten")
- Object to processing of your data
- Port your data to another service
- Withdraw consent at any time (for example, unsubscribe from emails)
To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.
Data Security
We take reasonable measures to protect your personal information, including using secure passwords, two-factor authentication, and encrypted connections. Client project files are stored on secure, access-controlled systems.
However, no method of electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Complaints
If you're unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk/make-a-complaint.